Customer Care Services

Flexible Customer Care Plans, No Long Term Contracts, Upgrade, Downgrade or Cancel at Any Time

Cost-effective Plans

High Quality Service

Phone Support

 

Professional Website Maintenance & Customer Care Service

We Manage Your Website so You Can Focus on Growing Your Business

Website Content

Graphic Design

WordPress Support

3rd Party Backups

Email Marketing

Coding

Security Updates

New Web Pages

Phone Support

* Maintenance plans are only available for hosted customers.

Customer Care Pricing

We also offer custom plans for any business size

Basic
1 hour per month
$100/mo
Pro
3 hours per month
$285/mo
Elite
5 hours per month
$450/mo
Duration
No Contract
No Contract
No Contract
Turnaround TimeThe turnaround time to complete any specific task within the allotted time allowed.
5 business days
3 business days
2 business days
WordPress Platform UpdatesWe will update your WordPress installation and plugins to the latest stable version and perform security scans.
no
no
no
Phone SupportWe can answer your website related questions, or lend a hand when you need help with your website.
no
no
no
Routine Site ChecksWeb Editors will run diagnostics checks to help identify any technical issues happening with your website.
no
no
no
3rd Party BackupsAlthough you can download your backups in the Plesk Control Panel and we back up our webservers weekly, we can also publish website backups to a 3rd party FTP cloud storage such as sharefile.com provided by the client as extra added insurance policy. You can never have enough backups!
no
no
no
WordPress SupportEveryone may need help understanding a feature in WordPress, assistance with adding a page or laying out content. We are your Sensei to help, guide and teach you in unlocking the power that WordPress brings.
no
no
no
Time Sensitive PostingIf you have content that needs to be posted on your website with specific dates, we can set it up to make sure everything goes live on time.
no
no
no
Content IntegrationContent integration of client provided content.
no
no
no
HTML/CSSEvery site can benefit from ongoing HTML & CSS updates to add the "fine details" that add to the "look and feel" of your website overtime.
no
no
no
Content EditingWe can touch-up and make simple edits to existing content if needed. We can also create compelling content available at $175 for up to 350-450 words.
no
no
no
JavaScript/PHPThere are times where we neeed to jump under the hood to add some custom code or integrate 3rd party snippets.
no
Restrictions may applyIncluded for simple 3rd Party JavaScript code integration or modifications
no
Graphic DesignGraphic design related tasks on existing website. Stock Phtography available at $15.00 an asset.
no
no
no
Deploy Email MarketingSend us the content and we can load and deploy your marketing emails in your MailChimp account.
no
no
no
Additional HoursAdditional hours can be added at the rate of current tier anytime you need them to gain access to all the Elite features.
$100 per hour
$95 per hour
$90 per hour