OF CONSUMERS TRUST REVIEWS A MUCH AS A REFERRAL FROM FRIENDS OR FAMILY.
OF CONSUMERS HAVE MORE TRUST IN A LOCAL BUSINESS WITH POSITIVE REVIEWS
OF CONSUMERS WOULD CHOOSE A BUSINESS WITH A 4 STAR OR GREATER REVIEW RATING
Effortlessly Acquire Customer Feedback & Encourage Online Reviews
Your business now has a simple yet powerful platform to gather customer feedback, measure your Net Promoter Score and encourage online reviews. The Web Editors Online Review Platform starts with just your customer’s email address or mobile number and the system automatically does the rest for you.
We provide the platform and the process to start engaging and listening to your customers. The platform sends a customized email or SMS text message to begin the feedback process after you enter your customer’s email address or mobile number. Simple, fast and easy.
The customer is asked to rate how likely they are to refer your business to a friend and to comment on their experience. This rating process helps form your Net Promoter Score, a key indicator and data point to your business and customer relationship.
Customers that rate you highly (you set the rating criteria) will then be asked to consider reviewing your business on one of the important review sites you have selected for your account. Poor customer experiences are captured privately so you can follow-up with the customer to resolve their issue.
Online Review Management Features
Your business benefits from multiple levels of feedback, encouragement of positive online reviews and an easy-to-use management dashboard whether you run just 1 or 1,000 locations.
Simple, but robust. A complete feedback platform for your business or brand.
All of our features are responsive for a complete mobile-friendly experience.
Receive email alerts when customers rate you low so you can follow-up to and head off negative online reviews.
Single or Bulk Email
Manually add one customer email at a time or upload a customer spreadsheet.
SMS / Text
Send customers a SMS text message to request their feedback from their smartphone.
Tablet & iPad Kiosk Mode
Use your tablet or iPad to capture your customers feedback and information onsite.
Net Promoter Score
Capture your Net Promoter Score, a powerful data point and business indicator of your customers experience.
We help you capture powerful testimonials from your customers that you can use in your marketing.
Embed the widget anywhere on your own website to automatically display positive testimonials.
Google My Business Posts
We create high quality 80+ words custom posts once a week with images written by US-based professionals.
Local Pics Uploads
Add photos to Google My Business with a text message from your mobile device without logging in.
Google Q&A Management
We will create up to 20 Q&As with you, respond to new questions, and combat spam.
We encourage happy customers to review you online at the review sites you select. Choose from over 40 review sites.
We benchmark your Net Promoter Score over time so you can evaluate your improvement and customer service.
Review Monitoring & Management
We will respond to up to 10 reviews on over 33 sites each month. You will receive a daily digest of all activity.
Review Management Pricing
Online Reputation Management
We also offer custom plans as low as $99, call 888-807-8153 for details.